Face ID is a great feature on the iPhone and if it’s not working on your device, there are a few things you can try to get it working again.
This guide is designed to help you when your Face ID is not working on your iPhone, We hope these handy tips will get this feature working again on your handset. There are a few different steps you can follow to get Face ID working on your iPhone
1. Check the face ID Settings on your iPhone
The first thing you should do when trying to figure out what’s wrong with Face ID is check the settings for the feature on your iPhone.
You can check the Face ID settings on your phone by going to Settings > Face ID & Passcode, you will then be asked to enter your passcode. Now check the settings and make sure that Face ID is turned on.
There are various options through which you can use Face ID, these include iPhone Unlock, iTunes & App Store, Wallet and Apple Pay, Password AutoFill, as well as Other apps. Make sure all the features and apps you want to use Face ID with are turned on. If this did not solve the problem, go to step 2 below.
2. Check if something is covering your front camera
This sounds like an obvious one, but it’s a good idea to make sure that something isn’t covering your front-facing camera on the iPhone. It’s worth giving your iPhone screen a quick clean to make sure there’s nothing blocking the front-facing camera, something like a fingerprint or smudge could be causing a problem with the camera. If this did not work, go to step 3 below.
3. Check to see if you have the latest iPhone software
Another thing you can try is to see if you have the latest iPhone software. You can do this from the settings app on your iPhone.
Go to Settings > General > Software update and check if there is a software update available for your handset. If there is, then it is recommended that you install this update on your device. Once this is done and your handset has restarted, you can try to see if this fixed the issue with Face ID. If this did not work or if a software update was not available, go to step 4 below.
4. Restart your iPhone
Another way you can try to get Face ID back to work is to restart your iPhone, this can help get Face ID back to work.
If you have the iPhone X, iPhone 11, iPhone 13, or iPhone 13, hold the volume down button and the power button until the power off slider appears, you can now turn off the phone and restart it.
For the iPhone 6, iPhone 7, iPhone 8 and the 2nd and 3rd Gen iPhone SE, hold the power switch to the side until the off slider appears.
On the iPhone SE 1st generation, the iPhone 5 or earlier iPhones, hold the power button up until the power off slider appears. If this doesn’t work and your Face ID still doesn’t work on your iPhone, go to step 5.
5. Reset Face ID and set it up again
If none of the above steps worked, then you can try resetting Face ID on your iPhone. To do this, go to Settings. Face ID & Passcode, enter your passcode, and then select Reset Face ID. Your Face ID is now reset and you will need to set it up again on your device.
If none of the above tips work for your iPhone, then there may be a hardware issue with your device and it might be an idea to take it to an Apple Store or another repairer to see if it can be resolved.
We hope you find this guide on how to get Face ID back working when it’s not working on your iPhone useful. This guide was written using iOS 16.16 which is the current version of Apple’s iOS at the time of writing the article. You can find more tips on how to solve problems with Face ID on the Apple website.
Image Credit: Miguel Tomás
Filed Under: Apple, Apple iPad, Guides
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